1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed on weekends or public holidays will start processing on the next business day.
During peak seasons or sale periods, processing might take an additional 1–2 days. We will notify you in case of significant delays.
2. Shipping Regions & Methods
We ship across India (and optionally internationally—adjust as per your operations).
Domestic Shipping (India):
• Standard Shipping via Delhivery
• Estimated delivery time: 3–7 business days, depending on the destination
• Free shipping is offered on orders above ₹999/-International Shipping (if applicable):
• Shipped via FedEx
• Estimated delivery time: 7–21 business days, depending on the destination country & customs clearance
• Buyer is responsible for any import duties, customs, taxes, or charges levied by the destination country
3. Shipping Rates
Flat/tiered shipping charges will be calculated at checkout based on the shipping address, weight & dimensions of items.
Free shipping applies to orders above ₹3999/- for domestic customers.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details.
You can track your package with the tracking number provided via the courier’s tracking portal.
If the tracking status doesn’t update for more than 3 business days, feel free to contact us at hysunails@gmail.com or +91 9515281125.
5. Delivery Issues & Lost / Damaged Orders
Please inspect your package upon delivery. If the item is damaged, mutilated, broken, or tampered with, do not accept the delivery and immediately notify us.
If your order is lost in transit or delivery fails, we will assist in filing claims with the courier.
In case of confirmed damage or loss, we will either replace the item or issue a refund, subject to investigation.
6. Address & Delivery Corrections
Please ensure your shipping address is correct and complete (street, building, landmark, postal code, contact number).
If you request a change or correction to the shipping address after order confirmation, we cannot always guarantee the change (especially if the package has already been dispatched).
Additional fees may apply for address corrections or rerouting.
7. Customs, Duties & Taxes (for International Orders)
Hysu Nails is not responsible for any customs import duties, taxes, or fees imposed by the destination country. These are borne by the customer.
Customs may delay your shipment—we have no control over that.
8. Signature Requirement
For security and proof of delivery, many shipments require a signature at the time of delivery.
If you are not present to sign, the courier may leave a card or attempt re-delivery.
9. Returns & Refunds
Shipping costs for return shipments are the responsibility of the customer, unless the return is due to our error (defective or incorrect item).
For more details, refer to our Cancellation & Refund Policy page.
10. Contact Us
If you have any questions or concerns about your order’s shipment, please reach out to us:
Email: hysunails@gmail.com
Phone: +91 9515281125
Address: Shakthipuram II.E. H.No 5-5-35/264, Prashanti Nagar, Mythri Nagar, Kukatpally, Hyderabad, Telangana 500072