Refund Policy
At Hysunails, customer satisfaction is our top priority. We take great care in delivering high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
To be eligible for a refund, you must request it within 7 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition that you received it.
Certain items such as perishable goods, customized products, or items marked as non-refundable are not eligible for a refund.
2. Refund Process
To initiate a refund, please contact us at hysunails@gmail.com / +91 9515281125 with your order details.
Once we receive and inspect the item (if applicable), we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days , and the amount will be credited to your original method of payment.
3. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check with your bank or credit card company. Processing times may vary.
If you still have not received your refund, please contact us at hysunails@gmail.com.
4. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange, please email us at hysunails@gmail.com.5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the original shipping charges will be deducted from your refund (where applicable).
Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., defective or wrong item).